Peace of mind for families
The phone rings. They answer. You breathe easier.
TheirCall is a warm, friendly AI that phones your elderly parent every day for a gentle chat — and reports back to you in plain English. No apps. No gadgets. No setup on their end. Just the phone call they've always answered.
What families tell us
"I ring Mum every day — but I never know if she's just saying she's fine."
The worry that never quite goes away
01
You call. They say they're fine. But "fine" covers a lot of ground. Did they eat today? Have they spoken to anyone? That slightly flat tone in their voice — does it mean something?
02
A care home feels too much. They're not at that stage. But the gap between full residential care and hoping for the best feels uncomfortably wide.
03
Technology is not the answer. You've tried. A phone full of apps they won't use. A tablet that lives in a drawer. A video call they find exhausting. They trust a phone call. That's it.
04
You're doing your best from a distance. You have work, children, a life. The guilt of not knowing whether today was a good day or a hard one sits quietly in the background of everything.
How TheirCall works
Your elderly parent never touches any technology. They don't need to. The phone rings in a half-hour you choose, at much the same time every day. They answer. TheirCall does the rest.
We called it TheirCall for a reason. The daily phone call is theirs — warm, familiar, something to look forward to. And staying independent, in their own home, on their own terms? That's their call too. Yours is simply knowing they're okay.
The AI does the work
TheirCall doesn't follow a script or tick boxes. It listens, asks thoughtful follow-up questions, and naturally draws out how your parent is really doing — day after day, building a picture over time. No configuration required. It just knows how to have a good conversation.
The phone rings
A warm, natural voice calls your parent at the time you've chosen. Familiar from the very first call. Something to look forward to.
A proper conversation
Not a form. Not a checklist. A real chat — about sleep, about meals, about the weather, about how the knee is doing. They talk. The AI listens, and gently asks more.
You receive a plain-English summary
Not medical jargon. Not a transcript. Just: how were they? What did they talk about? How did they seem?
Alerts when something's wrong
If something's wrong while they're on the call — a fall, real distress — you get a text and an email immediately. Not tomorrow. Now. Anything smaller that deserves your attention arrives in your summary — the same day if it's serious.
Your parent chooses who calls: Francis or Molly. Both are AI voices, and these are the same voices your parent will hear on their daily call. How we use AI →
"Hello Margaret, it's Francis from TheirCall, ringing for our chat…"
"Hello Margaret, it's Molly from TheirCall, ringing for our chat…"
What no human service can do
Most services start fresh every call. With TheirCall, every conversation builds on the last. After a few weeks, your mum's family, her routines, the names of her friends are all remembered. After a few months, the smallest change — a quieter tone, a missed bit of news — gets noticed before your mum has to mention it.
Week one
“How do you take your tea?”
Warm, friendly small talk. Learning the basics: names, family, what your mum likes to talk about, what makes her laugh. The first calls lay the foundation.
Month one
“Shall we talk about the allotment?”
The calls settle into her rhythm: what she loves talking about, how she likes to be asked, what makes her laugh. A familiar voice, because it is one.
Month three
“You always cheer up when we talk about the garden.”
The conversations are properly hers now — paced her way, about the things she cares about. And if a call ever raises something serious, it's in your inbox the same day.
Every call makes the next one richer. That's what turns a daily call into a genuine companion — one that notices what matters and tells you when it does.
Simple, honest pricing
Family
£99
per month — cancel any time
Daily calls and a plain-English weekly summary. You know they're okay.
Family Plus
£129
per month — cancel any time
Everything in Family, plus a daily summary and monthly trend report — more detail, more often.
Why families trust us
Not a medical device
TheirCall is a wellbeing companion, not a healthcare product. There are no electrodes, no monitoring patches, no medical claims. Just a warm daily conversation.
Private. Secure. Regulated.
All conversations are encrypted in transit and at rest. Summaries are shared only with family members you choose — never sold, never shared with advertisers. Call data is automatically deleted after 90 days. TheirCall Ltd is a registered UK company, built to ISO 27001 and ISO 42001 principles.
Safety built in
If something's wrong while they're on the call, it alerts you straight away so you can act. Like any AI it can't promise to catch everything — think of it as an extra set of eyes alongside your own.
Works on any phone
Landline, mobile — it doesn't matter. If your parent can answer a call, TheirCall works. No downloads. No setup on their end.
Cancel any time
No contracts. No annual lock-in. If TheirCall isn't right for your family, you cancel in one click. We'd rather earn your continued trust than hold it hostage.
Pause whenever you need
Hospital stay? Holiday? You can pause calls at any time and resume when ready. Your subscription continues while paused and billing carries on as normal — the full terms are in section 6 of our Terms of Service. TheirCall fits around your family's life — not the other way around.
Questions we're asked a lot
Will my parent know it's an AI?
We encourage honesty. Families can choose how to introduce TheirCall — some say "this is a voice that'll ring for a chat", others explain it's AI. Most elderly people, once they've had a call or two, simply enjoy it for what it is.
What if they don't answer?
TheirCall tries again later in the day. If there's no answer after two attempts, you get a notification straight away. You decide what that means — sometimes it's just a long bath.
How natural does the voice sound?
Remarkably natural. We use professional-grade AI voice technology — the same kind used in the most sophisticated voice applications available today. Most people cannot tell it is not a person on a phone call. We offer warm, natural UK accents.
What if my parent says something worrying?
It depends on whether something is wrong at that moment. If your parent is hurt, unwell or genuinely distressed as they speak, the AI alerts you straight away by text and email — and then brings the call to a warm, unhurried close, so the line is free for you to ring them. If they mention something that has already passed — a fall they're over, a rough night, a worry — it's included in your summary, the same day if it's serious, so nothing gets dropped. Like any AI it can't promise to catch everything, so think of TheirCall as an extra layer alongside your own contact — never a replacement for it.
What does the AI actually talk about?
TheirCall is designed to have genuine, natural conversations — not run through a checklist. It asks about sleep, meals, how they're feeling, what's on their mind. Over time it learns what matters to your parent and the conversations become richer. No configuration needed.
When will TheirCall be available?
We're in final development now. When signups open, this site will say so — questions in the meantime to hello@theircall.co.uk.
Launching soon
Launching soon — questions to hello@theircall.co.uk
🇬🇧 Currently available in the United Kingdom only.
TheirCall is a friendly daily phone call and a wellbeing update for the family — not a monitoring or emergency service. The calls are made by an AI companion, and like any AI it isn't perfect: it tries to notice and pass on anything worth knowing, but it can't promise to catch everything. Think of it as an extra set of eyes and ears alongside your own — never a replacement for staying in touch yourself. It doesn't provide medical advice; if you have concerns about your relative's health, always contact their GP.